Sender Pro
Free and paid technical support, and why it is paid and not just free
The giant Sender Pro has many customers, thanks be to God Almighty, and any company in the world certainly has a technical support team for after-sales service, but some ask why there is a free customer service and a paid customer service and what is the difference between them?
In this article we will discuss that:
1- Who are the technical support team?
They are a group of young people whose job is to help customers answer any inquiries or questions that Sender Pro users may face.
2- Is there free technical support for customers?
Of course, all our clients get a free period starting from 3 months to one year, two years and more, and every plan on the site has a free period of support, and even if the free period ends, technical support often provides it without any charge.
3- Why is there no free technical support throughout the membership period? And why are there paid support plans at a symbolic price?
In each plan on the site, you will find a free support period, and this period is calculated as part of the subscription. To reduce the cost of the membership subscription, we have removed technical support throughout the membership period and compensated for it with a limited period, while providing daily, weekly and monthly updates for free throughout the membership period. The goal is for the membership price to be symbolic and suitable for all categories.
This is the idea behind reducing the duration of free technical support for each plan (so that the subscription price is symbolic in exchange for the services provided by the program).
Certainly, the department works to get monthly salaries, which makes the existence of pricing plans for technical support at a very symbolic amount, as if you want to get paid technical support services, you will pay a very symbolic amount and the company will bear the rest of the monthly salaries.
4- What are the working hours?
Working hours from Saturday to Thursday from 11 am to 6 pm Cairo time, except for official holidays.
5- How to contact technical support?
Contact support through the Facebook page Sender Pro As the Facebook platform keeps all messages, this helps the manager to get a detailed daily report on the extent of customer satisfaction, which makes us always strive to improve the quality of customer service and technical support.
Prices are available at this link :Technical support prices